Front End Lead: Elevate Checkout & Customer Experience

Rural King; Charleston (IL); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

401(k) match

Healthcare plans

Virtual doctor visits

15% Associate Discount

SmartDollar Program

Associate Assistance Program

RK Cares Associate Hardship Program

Chaplaincy Services

Job summary

Rural King seeks a Front End Lead to supervise the front end and ensure outstanding customer service. You will train cashiers, oversee checkout and layaway processes, and guide associates to deliver efficient service.

The role emphasizes accuracy in cash handling and adherence to company programs like loyalty and RK Plus Protection. You will also manage BOPIS operations, assist with store fulfillment, and support loss prevention, while coordinating with teams to maintain a positive shopping

Qualifications

• At least 3 years of retail cashier or supervisory experience.
• Strong math and cash handling accuracy.
• Excellent communication and customer service skills.
• Ability to train new front end associates.
• Proficient with Microsoft Office or related software.
• Willingness to work varied hours including evenings and weekends.

Responsibilities

• Oversee front end operations with focus on exceptional customer service.
• Train new front end associates and monitor their development.
• Oversee cashier transactions and layaway processing including audits.
• Utilize cashier scripts and educate on loyalty programs.
• Manage BOPIS processes and store fulfillment.
• Maintain cash handling accuracy and daily paperwork.
• Support shrink reduction and loss prevention efforts.

Skills

Retail cashier experience

Retail supervisory experience

Customer service focus

Cash handling accuracy

Microsoft Office proficiency

Clear communication

Problem solving

Tools

Microsoft Office Suite

Job description

Rural King seeks a Front End Lead to supervise the front end and ensure outstanding customer service. You will train cashiers, oversee checkout and layaway processes, and guide associates to deliver efficient service.

The role emphasizes accuracy in cash handling and adherence to company programs like loyalty and RK Plus Protection. You will also manage BOPIS operations, assist with store fulfillment, and support loss prevention, while coordinating with teams to maintain a positive shopping