Front End Lead - Retail Operations & Customer Experience

Rural King; Fremont (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Paid time off and paid holidays

401(k) with company match

Associate discounts

Training and professional development

Career opportunities with a company -内

Collaborative, team-focused work

Job summary

Rural King is seeking a Front End Department Lead to oversee front-end operations and support cashiers, ensuring a smooth, customer-focused experience. You will train staff, manage cash handling, and uphold loss-prevention practices while promoting loyalty programs and store standards.

Join a team that emphasizes People First, Integrity, and continuous improvement, with opportunities to grow within a fast-paced retail environment and strong benefits.

Qualifications

• 3+ years of retail cashier, front-end, or supervisory experience
• Strong cash-handling, math, organizational, and attention-to-detail skills
• Strong leadership, communication, customer service, and problem-solving skills
• Ability to identify errors and maintain accurate records
• Ability to use POS systems, Microsoft Office, and other retail technology
• Ability to work a 40-hour week with varied days, evenings, nights, weekends, and holidays

Responsibilities

• Lead, train, and support front-end associates in daily operations
• Oversee cashier and customer service desk transactions, including returns, exchanges, layaways, price disputes, and tax-exempt purchases
• Manage cash handling, bank deposits, safe audits, layaway audits, and cash shortage research
• Support registers as needed and educate associates on company programs, including loyalty, RK Visa, and RK Plus Protection Plan
• Maintain front-end displays, supplies, popcorn, coffee stations, and other customer-facing areas
• Follow loss-prevention procedures, including EAS deactivation and shrink awareness
• Oversee BOPIS fulfillment, customer pickups, and weekly audits, including orders beyond the 14-day pickup window
• Assist customers with load outs, product questions, phone calls, and other front-end needs
• Coordinate with other departments to resolve customer needs and maintain efficient operations
• Communicate policies and expectations clearly and participate in cross-training and required training
• Support other store operations and perform duties as assigned
• Demonstrate Rural King’s values of People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement

Skills

Retail supervision

Cash handling

Customer service

Communication

Problem-solving

Attention to detail

POS systems

Microsoft Office

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

Rural King is seeking a Front End Department Lead to oversee front-end operations and support cashiers, ensuring a smooth, customer-focused experience. You will train staff, manage cash handling, and uphold loss-prevention practices while promoting loyalty programs and store standards.

Join a team that emphasizes People First, Integrity, and continuous improvement, with opportunities to grow within a fast-paced retail environment and strong benefits.