Front End Team Leader — Customer Service Excellence

Food Lion; Gastonia (NC); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Food Lion in Gastonia, NC is seeking a Front End Manager to support store operations and drive sales. You will lead service center, self-checkout and Food Lion To-Go services, hire and develop staff, and uphold Food Lion's standards of service and safety.

This role emphasizes strong communication with management, associates, and customers, while managing budgets and KPIs to achieve financial goals. Must be capable of coaching, scheduling, and maintaining a positive shopping experience for

Qualifikationen

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.

Aufgaben

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
• Smile and maintain an enthusiastic customer service atmosphere with a positive shopping experience for customers.

Kenntnisse

Team leadership

Store operations

Customer service

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Food Lion in Gastonia, NC is seeking a Front End Manager to support store operations and drive sales. You will lead service center, self-checkout and Food Lion To-Go services, hire and develop staff, and uphold Food Lion's standards of service and safety.

This role emphasizes strong communication with management, associates, and customers, while managing budgets and KPIs to achieve financial goals. Must be capable of coaching, scheduling, and maintaining a positive shopping experience for