Front End Store Manager - Customer Service Leader

Food Lion; Fayetteville (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Food Lion in Fayetteville, NC is seeking a Front End Manager to support store operations and drive sales. You will lead and develop associates, supervise daily duties, and ensure customer satisfaction while aligning with Food Lion's strategy and budgeted KPIs.

The role emphasizes leadership, training, and efficient operation of Service Center, Self-Checkout, and To-Go platforms, with focus on safety, cost control, and strong communication across teams.

Qualifications

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and resolving grievances.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet physical requirements of the position.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise staff and conduct performance appraisals for direct reports.
• Provide leadership to promote a culture reflecting brand, strategy and culture.
• Support achievement of budgeted financials, operating results and KPIs.
• Maintain an enthusiastic customer service atmosphere and positive shopping experience.
• Model outstanding customer service and provide solutions meeting customer expectations.
• Control store expenses through proper ordering and care for supplies.
• Understand and use company tools and Food Lion To-Go applications.
• Ensure department appearance, safety, sanitation and inventory standards.

Skills

Team leadership

Store operations

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Food Lion in Fayetteville, NC is seeking a Front End Manager to support store operations and drive sales. You will lead and develop associates, supervise daily duties, and ensure customer satisfaction while aligning with Food Lion's strategy and budgeted KPIs.

The role emphasizes leadership, training, and efficient operation of Service Center, Self-Checkout, and To-Go platforms, with focus on safety, cost control, and strong communication across teams.