Front End Store Manager - Customer Experience Leader

Food Lion; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Food Lion in Charlotte, NC is seeking a Front End Leader to oversee service center, self-checkout, and related store operations, ensuring efficient daily performance and strong customer experiences.

You will hire and train associates, monitor budgets and KPIs, and maintain safety, quality, and sanitation standards while promoting the Food Lion brand and culture. This role requires coaching staff, using store systems, and addressing inventory and service challenges to support sales goals.

Qualifications

• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and handling complaints.
• Must be able to meet physical requirements.
• Accredited by the National Registry of Food Safety Professionals or able to achieve accreditation within first 90 days of employment.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go as applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct formal appraisals for direct reports.
• Provide leadership to promote Brand, Strategy, and Culture.
• Support achievement of budgeted financials, operating results, and KPIs.
• Maintain an atmosphere of enthusiastic customer service and a positive shopping experience.
• Ensure Front End schedules are written per standards to provide extraordinary customer service.
• Monitor shrink and manage inventory and funds; coach associates to prevent losses.
• Ensure safety, quality, and sanitation standards for the department.

Skills

Team leadership

Store operations

Customer service

Problem solving

Communication

Technical aptitude

Education

High school diploma or equivalent

Certified Food Safety Manager certification or eligibility

Job description

Food Lion in Charlotte, NC is seeking a Front End Leader to oversee service center, self-checkout, and related store operations, ensuring efficient daily performance and strong customer experiences.

You will hire and train associates, monitor budgets and KPIs, and maintain safety, quality, and sanitation standards while promoting the Food Lion brand and culture. This role requires coaching staff, using store systems, and addressing inventory and service challenges to support sales goals.