Front-End Manager: Lead Service & Team Excellence

Safeway; Sequim (WA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and 401k benefits

Paid time off

Career development and training

Inclusive work environment

Job summary

Albertsons Companies in Sequim, WA is looking for a Front-End Manager to oversee front-end operations, drive customer service excellence, and coach front-end staff. You will manage scheduling, service levels, and cash handling to support store performance and guest satisfaction.

This role offers a fast-paced, customer-facing environment where teamwork and operational consistency contribute to strong store results and customer experience.

Qualifications

• Experience with front-end store operations and customer service.
• Strong leadership and coaching abilities.
• Flexible availability including evenings, weekends and holidays.

Responsibilities

• Oversee and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns in a timely and professional manner.
• Provide checkout support, including register functions and customer assistance.
• Guide and oversee front-end scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.
• Monitor inventory and ordering of front-end supplies and materials.
• Hire, train, coach, and develop front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department.
• Maintain compliance with company policies, safety standards, and procedures.
• Complete daily reports, payroll processes, and required documentation.

Skills

Customer service focus

Communication coaching collaboration

Organization prioritization planning

Resilience in fast-paced environments

Tools

Scheduling tools

Basic computer applications

Job description

Albertsons Companies in Sequim, WA is looking for a Front-End Manager to oversee front-end operations, drive customer service excellence, and coach front-end staff. You will manage scheduling, service levels, and cash handling to support store performance and guest satisfaction.

This role offers a fast-paced, customer-facing environment where teamwork and operational consistency contribute to strong store results and customer experience.