Front End Manager: Elevate Customer Experience & Team Growth

Food Lion; Carthage (NC); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Food Lion in Carthage, NC is seeking a Front End Manager to support store operations and drive sales goals. You will oversee Front End duties including Service Center, Self-Checkout, and To-Go, and supervise associates to deliver a fast, friendly shopping experience.

Responsibilities include hiring and developing staff, maintaining safety and sanitation, managing expenses, and using store tools to monitor performance.

Formación

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements for specific functions.
• Must meet physical requirements with or without accommodations.
• Accredited by the National Registry of Food Safety Professionals or obtain certification within 90 days of employment.

Responsabilidades

• Manage all Front End operations including Service Center, Self-Checkout and To-Go where applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct formal appraisals for direct reports.
• Provide leadership to promote a culture aligned with Food Lion strategy.
• Support achievement of budgeted financials and KPIs.
• Ensure fast, friendly service and a positive shopping experience.
• Control store expenses through ordering, care of supplies, and equipment.
• Maintain and use company tools and systems for reporting and scheduling.
• Ensure department appearance, safety, and sanitation standards.
• Write Front End schedules per standards for optimal service.
• Maintain Front End registers and equipment and escalate issues.
• Monitor cashier performance and stock conditions; address issues.
• Coach associates to prevent losses and safeguard assets.
• Ensure compliance with regulations and company policies.

Conocimientos

Lead and manage a team

Store operations

Customer service

Interpersonal skills

Communication skills

Problem solving

Multitasking

Technical aptitude

Food Safety certification

Educación

High school diploma or equivalent

Herramientas

ACIS

CAO

Food Lion To-Go system

Descripción del empleo

Food Lion in Carthage, NC is seeking a Front End Manager to support store operations and drive sales goals. You will oversee Front End duties including Service Center, Self-Checkout, and To-Go, and supervise associates to deliver a fast, friendly shopping experience.

Responsibilities include hiring and developing staff, maintaining safety and sanitation, managing expenses, and using store tools to monitor performance.