Customer Experience Front-End Manager

Food Lion; Sneads Ferry (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Food Lion in Sneads Ferry, NC is seeking a Store Manager to oversee front end operations, service center, self-checkout and To-Go where applicable. You will lead a team, train staff, and drive store performance.

The role focuses on delivering a fast, friendly shopping experience, managing budgets and KPIs, and maintaining safety and compliance across departments. Strong communication and a hands-on leadership style are essential.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and making decisions.
• Willingness to learn multiple tasks and technical requirements.
• Must meet minimum age requirements to perform specific job functions.
• Must meet physical requirements and adhere to safety standards.
• Accredited by NR Food Safety or able to achieve accreditation within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and To-Go where applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct timely appraisals for direct reports.
• Provide leadership to promote a culture reflecting our Brand and Strategy.
• Support achievement of budgeted financials and KPIs.
• Ensure fast, friendly customer service and a positive shopping experience.
• Coach associates to prevent losses and manage inventory controls.
• Maintain schedules, equipment and proper use of company tools.
• Adhere to company policies, safety standards and food safety requirements.

Skills

People leadership

Customer service

Store operations

Communication

Problem solving

Education

High school diploma

Tools

ACIS

CAO

POS systems

To-Go apps

Job description

Food Lion in Sneads Ferry, NC is seeking a Store Manager to oversee front end operations, service center, self-checkout and To-Go where applicable. You will lead a team, train staff, and drive store performance.

The role focuses on delivering a fast, friendly shopping experience, managing budgets and KPIs, and maintaining safety and compliance across departments. Strong communication and a hands-on leadership style are essential.