Front End Manager: Customer Service & Team Leadership

Food Lion; Rockingham (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Food Lion in Rockingham, NC is seeking a Front End Supervisor to support store operations, lead a team, and drive customer service excellence. You will oversee service center, self-checkout, and To-Go services, hire and train staff, and ensure safe, efficient daily operations.

This role focuses on achieving budgeted results, maintaining equipment, and delivering a welcoming shopping experience while upholding Food Lion standards and policies.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising.
• Excellent interpersonal, organizational, communication and customer service skills.
• Willingness to learn multiple tasks and use company tools.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout, and To-Go services.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct timely appraisals for direct reports.
• Provide leadership to promote a positive culture and customer focus.
• Support achievement of budgeted financials and KPIs.
• Maintain store appearance, safety, and compliance standards.
• Ensure Front End schedules and equipment are kept up to standard.

Skills

Leadership

Customer Service

Communication

Team Management

Problem Solving

Education

High school diploma or equivalent

Job description

Food Lion in Rockingham, NC is seeking a Front End Supervisor to support store operations, lead a team, and drive customer service excellence. You will oversee service center, self-checkout, and To-Go services, hire and train staff, and ensure safe, efficient daily operations.

This role focuses on achieving budgeted results, maintaining equipment, and delivering a welcoming shopping experience while upholding Food Lion standards and policies.