Front End Operations Lead: Customer Service & Team Development

Food Lion; Hamlet (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Food Lion in Hamlet, NC is seeking a Front End Leader to support store operations, drive customer satisfaction, and help meet budget and sales goals.

You will hire, train, and develop associates; supervise front end tasks such as Service Center, Self-Checkout and To-Go; ensure safety, compliance, and efficient scheduling to deliver an outstanding shopping experience.

The role requires strong leadership, excellent communication, and a commitment to Food Lion's brand and culture.

Qualifications

• Lead and motivate a store team to achieve goals and KPIs.
• Demonstrate strong customer service and communication skills.
• Understand and apply store operations and merchandising basics.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise duties, provide performance feedback and conduct appraisals.
• Lead and motivate staff to reflect Food Lion culture and brand.
• Support budgeting, financial targets, and KPI achievement.
• Maintain exceptional customer service and efficient shopping experience.
• Control expenses, scheduling, and use of company tools and systems.
• Ensure safety, compliance and sanitation across the department.
• Maintain registers and equipment, handle issues with To-Go equipment.
• Monitor weekly ads, stock, and communicate out-of-stock conditions.

Skills

Leadership

Customer service

Store operations

Communication

Problem solving

Team development

Education

High school diploma or equivalent

Job description

Food Lion in Hamlet, NC is seeking a Front End Leader to support store operations, drive customer satisfaction, and help meet budget and sales goals.

You will hire, train, and develop associates; supervise front end tasks such as Service Center, Self-Checkout and To-Go; ensure safety, compliance, and efficient scheduling to deliver an outstanding shopping experience.

The role requires strong leadership, excellent communication, and a commitment to Food Lion's brand and culture.