Front End Leader: Customer Service & Store Ops

Food Lion; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Food Lion is seeking a Front End Supervisor in Charlotte, NC to support store operations and meet financial and sales goals. You will build strong associate and customer relations while promoting Food Lion’s culture across the team.

You will hire and guide staff, oversee service centers, POS and To-Go platforms, and ensure a safe, efficient shopping experience for customers. A strong focus on leadership, communication, and customer service is essential.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers.

Skills

Team leadership

Customer service

Communication skills

Problem solving

Store operations knowledge

Education

High school diploma

Certified Food Safety Manager

Tools

ACIS

CAO

POS systems

Job description

Food Lion is seeking a Front End Supervisor in Charlotte, NC to support store operations and meet financial and sales goals. You will build strong associate and customer relations while promoting Food Lion’s culture across the team.

You will hire and guide staff, oversee service centers, POS and To-Go platforms, and ensure a safe, efficient shopping experience for customers. A strong focus on leadership, communication, and customer service is essential.