Front End Manager — Customer Service & Store Ops

Food Lion; Richmond (VA); On-site; USD 52,000 - 76,000; Full time

Job summary

Food Lion is seeking a Front End Manager in Richmond, VA to support store operations and drive sales. You will lead the Service Center, Self-Checkout, and Food Lion To-Go, hire and train associates, and ensure strong customer service while managing budgets and KPIs.

You will role model our brand culture, communicate with the management team, and maintain compliance with safety and company policies. This role requires leadership, teamwork, and a commitment to operational excellence.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and handling complaints.
• Accredited by the National Registry of Food Safety Professionals or able to achieve accreditation within 90 days.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and Food Lion To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct formal appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of the Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and KPIs.
• Maintain high standards of customer service and a positive shopping experience.

Skills

Team leadership

Store operations

Customer service

Communication

Education

High school diploma or equivalent

Tools

ACIS

Food Lion To-Go apps

Job description

Food Lion is seeking a Front End Manager in Richmond, VA to support store operations and drive sales. You will lead the Service Center, Self-Checkout, and Food Lion To-Go, hire and train associates, and ensure strong customer service while managing budgets and KPIs.

You will role model our brand culture, communicate with the management team, and maintain compliance with safety and company policies. This role requires leadership, teamwork, and a commitment to operational excellence.