Front End Manager: Customer Experience & Team Growth

Food Lion; Chesterfield Court House (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

Food Lion in Virginia is seeking a Front End Operations leader to support store performance and customer experience. You will manage the front end team, oversee service center, self-checkout, and To-Go options where applicable, and align with Food Lion strategies to meet budgeted goals.

The role emphasizes staff development, safety, and exceptional service. Candidates should be capable of using store systems, supervising cashiers, and maintaining strong communications with management and

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Accredited by the National Registry of Food Safety Professionals or able to achieve accreditation within 90 days; accreditation maintained for position.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct formal appraisals for direct reports.
• Provide leadership to promote a culture aligned with Brand, Strategy and Culture.
• Support achievement of budgeted financials, operating results and KPIs.
• Maintain an atmosphere of enthusiastic customer service and a positive shopping experience.
• Model outstanding, friendly customer service and offer solutions to meet customer expectations.
• Control store expenses through proper ordering and inventory management.
• Understand and use company tools and systems (ACIS, scheduling, CAO, POS, etc.).
• Maintain front end appearance, safety, and sanitation standards.
• Ensure accurate schedules and efficient service delivery across Front End.

Skills

Team leadership

Customer service

Store operations

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Food Lion in Virginia is seeking a Front End Operations leader to support store performance and customer experience. You will manage the front end team, oversee service center, self-checkout, and To-Go options where applicable, and align with Food Lion strategies to meet budgeted goals.

The role emphasizes staff development, safety, and exceptional service. Candidates should be capable of using store systems, supervising cashiers, and maintaining strong communications with management and