Front End Manager - Customer Service Leader

Food Lion; Virginia (MN); On-site; USD 42,000 - 60,000; Full time

Job summary

Food Lion in Virginia is seeking a Front End Leader to support store operations and drive sales goals. You will build associate and customer relations, maintain strong communications with management, and contribute to a vibrant store culture.

The role emphasizes managing Service Center, Self-Checkout, and To-Go services, along with training, coaching, and ensuring excellent customer service at all times.

Qualifications

• Acknowledges a leadership role in store operations and customer service.
• Experience leading a Front End team and achieving KPIs is preferred.
• Strong communication, organizational and interpersonal skills required.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct timely performance appraisals for direct reports.
• Provide leadership to promote a culture aligned with Food Lion's Brand and Strategy.

Skills

Team leadership

Store ops know-how

Customer service

Problem solving

Multi-tasking

Tech literacy

Compliance

Stamina

Education

High school diploma or equivalent

Job description

Food Lion in Virginia is seeking a Front End Leader to support store operations and drive sales goals. You will build associate and customer relations, maintain strong communications with management, and contribute to a vibrant store culture.

The role emphasizes managing Service Center, Self-Checkout, and To-Go services, along with training, coaching, and ensuring excellent customer service at all times.