Front End Manager – Customer Service

Food Lion; Dumfries (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Food Lion in Dumfries, VA is seeking a Front End Manager to support store operations, frontline leadership, and customer service excellence. You will oversee Service Center, Self-Checkout and To-Go activities, coach associates, and ensure safe, accurate and friendly shopping experiences aligned with Food Lion strategies.

The role requires strong supervision, communication and problem-solving skills, a high school diploma or equivalent, and the ability to meet physical duties.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Must meet minimum age requirements to perform specific job functions.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service.

Skills

Leadership

Customer service

Communication

Team management

Problem solving

Interpersonal skills

Education

High school diploma or equivalent

Certified Food Safety Manager accreditation

Job description

Food Lion in Dumfries, VA is seeking a Front End Manager to support store operations, frontline leadership, and customer service excellence. You will oversee Service Center, Self-Checkout and To-Go activities, coach associates, and ensure safe, accurate and friendly shopping experiences aligned with Food Lion strategies.

The role requires strong supervision, communication and problem-solving skills, a high school diploma or equivalent, and the ability to meet physical duties.