Front-End Manager: Lead Customer Service & Team Growth

Albertsons Companies; McLean (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Associate discounts

Health and financial well-being benefit

Time off (vacation, holidays, sick pay

Job summary

Albertsons Companies is seeking a Front-End Manager to oversee front-end operations, ensuring fast, friendly, and accurate checkout service while supporting store performance goals. The role emphasizes customer service, people development, and operational excellence in a fast-paced retail environment.

You will lead scheduling, service levels, training, and daily operations, while maintaining a positive front-end environment and ensuring compliance with policies and safety standards.

Qualifications

• Strong customer-service focus with professional team presence.
• Effective communication, coaching, and collaboration skills.
• Strong organization and planning abilities.
• Ability to stay composed in fast-paced, customer-facing environments.

Responsibilities

• Oversee and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns in a timely and professional manner.
• Provide checkout support as needed, including register functions and customer assistance.
• Guide and oversee front-end activities including scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.
• Monitor inventory and ordering of front-end supplies and materials.
• Hire, train, coach, and develop front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department.
• Maintain compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation.

Skills

Customer service

Team leadership

Coaching

Communication

People development

Job description

Albertsons Companies is seeking a Front-End Manager to oversee front-end operations, ensuring fast, friendly, and accurate checkout service while supporting store performance goals. The role emphasizes customer service, people development, and operational excellence in a fast-paced retail environment.

You will lead scheduling, service levels, training, and daily operations, while maintaining a positive front-end environment and ensuring compliance with policies and safety standards.