Front End Manager: Customer Experience and Operations

Food Lion; Lowes Grove (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Food Lion in Durham, NC is seeking a Front End Manager to lead all front-end operations, including Service Center, Self-Checkout, and To-Go. You will hire and develop associates, supervise performance, and promote a customer-focused culture aligned with our brand and strategy.

The role emphasizes budget and KPI achievement, safety, and strong communication across store teams. A high school diploma is preferred, with required food-safety certification within 90 days.

Qualifications

• High school diploma or equivalent preferred.
• Strong ability to lead and manage a team.
• Understanding of store operations and merchandising techniques.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment in problem solving and decision making.
• Must maintain Food Safety Manager accreditation or obtain within 90 days of employment.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct timely appraisals for direct reports.
• Provide leadership to promote a culture aligned with Food Lion Brand and Strategy.
• Support achievement of budgeted financials and KPIs.
• Ensure safety, security and accuracy of cash handling and inventories.

Skills

Team leadership

Store operations

Merchandising

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Certified Food Safety Manager

Tools

POS systems

CAO

ACIS

To-Go apps

Job description

Food Lion in Durham, NC is seeking a Front End Manager to lead all front-end operations, including Service Center, Self-Checkout, and To-Go. You will hire and develop associates, supervise performance, and promote a customer-focused culture aligned with our brand and strategy.

The role emphasizes budget and KPI achievement, safety, and strong communication across store teams. A high school diploma is preferred, with required food-safety certification within 90 days.