Front End Manager - Customer Experience Leader

Food Lion

Simpsonville (SC)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Job summary

Food Lion in Simpsonville, SC is seeking a Store Front End Manager to oversee front end operations, including Service Center, Self-Checkout, and Food Lion To-Go, and to drive customer service and store performance.

You will hire, train, and develop associates, supervise daily tasks, and ensure adherence to safety, loss prevention, and company standards while delivering a friendly, efficient shopping experience for customers.

Qualifications

High school graduate or equivalent preferred.
Ability to lead and manage a team.
Strong understanding of store operations and merchandising techniques preferred.
Excellent interpersonal, organizational, communication and customer service skills.
Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.

Responsibilities

Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
Hire, train, and develop associates to meet department needs.
Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers.
Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations.
Control store expenses through proper ordering, care for supplies and equipment.
Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained.
Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times.
Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes.
Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
Ensure proper control of all store funds and company assets
Observe and correct all unsafe conditions that could cause associate or customer accidents
Record and report all associate and customer accidents in accordance with established Food Lion procedures
Ensures compliance with local, state and federal regulations
Adheres to all company guidelines, policies and standard practices
Maintains security standards
Successfully complete Computer Based Training (CBT) and Training guide
Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
Performs all other duties as assigned