Front End Operations Manager - Customer Experience

Food Lion; Myrtle Beach (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Food Lion in Myrtle Beach, SC seeks a Front End Manager to oversee Service Center, Self-Checkout and To-Go while hiring, training and developing a capable associate team. The role drives customer satisfaction, supports budgeted results, and ensures a positive shopping experience.

Lead with a service-first mindset, enforce safety and policy compliance, and manage scheduling, inventory controls and daily front-end operations to meet Food Lion standards and strategic goals.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Must meet physical requirements and be able to work in a retail environment.
• Accredited as Food Safety Manager or able to obtain certification within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct formal appraisals for direct reports.
• Provide leadership to promote a culture reflective of Brand, Strategy and Culture.
• Support achievement of budgeted financials, operating results and KPIs.
• Maintain safe and friendly customer service and ensure extraordinary shopping experience.
• Control store expenses through proper ordering, care for supplies and equipment.
• Maintain Front End schedules and ensure effective use of resources.
• Ensure Front End cashiers review weekly flyers and stock conditions.
• Monitor shrink and safeguard assets; provide coaching to prevent losses.
• Ensure compliance with local, state, and federal regulations.

Skills

Team leadership

Customer service

Communication skills

Organizational skills

Problem solving

Education

High school graduate or equivalent

Food Safety Manager certification

Tools

ACIS

CAO

Food Lion To-Go apps

Job description

Food Lion in Myrtle Beach, SC seeks a Front End Manager to oversee Service Center, Self-Checkout and To-Go while hiring, training and developing a capable associate team. The role drives customer satisfaction, supports budgeted results, and ensures a positive shopping experience.

Lead with a service-first mindset, enforce safety and policy compliance, and manage scheduling, inventory controls and daily front-end operations to meet Food Lion standards and strategic goals.