Front End Operations Lead: Customer Service

Food Lion; York (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

Food Lion in York, SC is seeking a Front End Manager to oversee service areas, staffing and performance to meet sales and budget targets. You will lead associates, manage schedules, and ensure fast, friendly customer service across Service Center, Self-Checkout and Food Lion To-Go where applicable.

The role emphasizes coaching, accountability, and adherence to company standards to maintain a positive shopping experience while driving efficiency and profitability.

Qualifications

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.

Skills

Lead & manage team

Customer service

Interpersonal skills

Store operations knowledge

Education

High school diploma or equivalent

Tools

ACIS

CAO

POS systems

Job description

Food Lion in York, SC is seeking a Front End Manager to oversee service areas, staffing and performance to meet sales and budget targets. You will lead associates, manage schedules, and ensure fast, friendly customer service across Service Center, Self-Checkout and Food Lion To-Go where applicable.

The role emphasizes coaching, accountability, and adherence to company standards to maintain a positive shopping experience while driving efficiency and profitability.