Front End Manager: Customer Service & Team Growth

Food Lion; Marion (SC); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Food Lion is seeking an experienced Front End Manager to support store operations, drive sales goals, and lead a team of associates at Store 01597 in Marion, SC. You will oversee service centers, self-checkout, and To-Go initiatives while maintaining a customer-focused environment.

The role requires strong leadership, excellent communication, and a commitment to Food Lion’s standards of service, safety, and store performance.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must be able to meet physical requirements and age requirements.
• National Registry of Food Safety Professionals or equivalent accreditation as a Certified Food Safety Manager, or obtain within 90 days of employment; accreditation must be maintained.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct formal reviews for direct reports.
• Provide leadership to promote a culture aligned with Food Lion Brand, Strategy and Culture.
• Support achievement of budgeted financials, operating results and KPIs.
• Ensure outstanding customer service and create a positive shopping experience.
• Monitor and control store expenses and use company tools effectively.
• Maintain Front End schedules and ensure proper operation of Food Lion To-Go.
• Keep Front End registers and equipment functioning and place service calls as needed.
• Ensure compliance with safety, sanitation and company policies.

Skills

Team leadership

Customer service

Team management

Interpersonal skills

Communication

Problem solving

Education

High School Diploma

Certified Food Safety Manager

Job description

Food Lion is seeking an experienced Front End Manager to support store operations, drive sales goals, and lead a team of associates at Store 01597 in Marion, SC. You will oversee service centers, self-checkout, and To-Go initiatives while maintaining a customer-focused environment.

The role requires strong leadership, excellent communication, and a commitment to Food Lion’s standards of service, safety, and store performance.