Front End Store Manager: Customer Experience Lead

Food Lion; Summerfield (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Food Lion in Summerfield, NC is seeking an experienced Store Manager to lead front-end operations, customer service and merchandising. You will hire and develop associates, monitor performance, and drive results to meet financial and sales goals.

The role emphasizes strong leadership, communications, and a guest-centric culture aligned with Food Lion strategies. You will ensure safety, compliance, and efficient store operations daily.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and handling complaints.
• Willingness to learn multiple tasks and technical requirements of the job.
• Must be able to meet physical requirements of the position.
• National Food Safety Manager accreditation or ability to achieve within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance of department staff and conduct performance appraisals.
• Lead and motivate store team to uphold brand culture and service standards.
• Support achievement of budgeted financials, operating results and KPIs.
• Maintain a positive, customer-focused shopping environment.

Skills

Leadership

Team management

Customer service

Communication

Merchandising

Problem solving

Education

High school diploma

Tools

ACIS

CAO

Food Lion To-Go

Job description

Food Lion in Summerfield, NC is seeking an experienced Store Manager to lead front-end operations, customer service and merchandising. You will hire and develop associates, monitor performance, and drive results to meet financial and sales goals.

The role emphasizes strong leadership, communications, and a guest-centric culture aligned with Food Lion strategies. You will ensure safety, compliance, and efficient store operations daily.