Front End Manager: Customer Experience Leader

Food Lion; Carney (MD); On-site; USD 31,000 - 47,000; Full time

Job summary

Food Lion, Perry Hall store, is seeking a Front End Manager to lead service areas, headcount, scheduling and customer service excellence across Service Center, Self-Checkout and To-Go operations.

The role emphasizes coaching, performance management, and driving KPIs to meet budgeted sales and service goals while maintaining brand standards and a positive shopping experience for customers.

Qualifications

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job; Food Safety Manager accreditation or willingness to obtain within 90 days.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service.
• Role model outstanding, friendly customer service and use skills to offer solutions that meet or exceed customers' expectations.

Skills

Team leadership

Store operations

Customer service

Communication

Problem solving

Physical stamina

Education

High school diploma

Tools

ACIS

CAO system

Food Lion To-Go apps

Job description

Food Lion, Perry Hall store, is seeking a Front End Manager to lead service areas, headcount, scheduling and customer service excellence across Service Center, Self-Checkout and To-Go operations.

The role emphasizes coaching, performance management, and driving KPIs to meet budgeted sales and service goals while maintaining brand standards and a positive shopping experience for customers.