Front End Leader — Retail Customer Experience

Micro Center; Tustin (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan

Job summary

MICRO CENTER in Tustin, CA is seeking a Retail Customer Service Leader (Front End Leader). The role oversees front-end operations, coaching, and merchandising to ensure top customer service and operational standards.

The position is full-time and on-site, with a pay range of $22.00–$24.00 per hour. Requirements include a high school diploma, proficiency with Microsoft Office, and 2+ years in big-box retail with leadership experience.

Qualifications

• High school diploma or equivalent required with proficiency in Microsoft Office
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising
• Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role
• Professional appearance and demeanor with the ability to handle multiple customers and priorities at once
• Ability to execute corporate initiatives and drive world-class customer experiences
• Physical requirements: lift up to 50 lbs., stand for prolonged periods
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

Responsibilities

• Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
• Participate in front end staffing and training activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
• Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
• Oversee the execution of ad set and visual merchandising standards within the department
• Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
• Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
• Participate in open and close procedures
• Support front end staff by ringing transactions
• Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
• Perform other duties and tasks as assigned

Job description

MICRO CENTER in Tustin, CA is seeking a Retail Customer Service Leader (Front End Leader). The role oversees front-end operations, coaching, and merchandising to ensure top customer service and operational standards.

The position is full-time and on-site, with a pay range of $22.00–$24.00 per hour. Requirements include a high school diploma, proficiency with Microsoft Office, and 2+ years in big-box retail with leadership experience.