RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER)

Corporate Logo; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan with Company Match

Job summary

Micro Center in Brooklyn, NY is seeking a Retail Customer Service Leader (Front End Leader) to oversee front-end operations, coaching, and policy adherence to achieve high customer satisfaction. The role requires strong leadership in a fast-paced big-box environment.

The position emphasizes staff training, visual merchandising, loss prevention, and accurate cash handling, with flexible shifts including mornings, nights, weekends and holidays. Micro Center offers an equal opportunity environment.

Qualifications

• High school diploma or equivalent; proficiency in Microsoft Office.
• Experience in retail operations, cash handling, loss prevention, inventory control, and merchandising.
• 2+ years in a big-box retail environment with leadership responsibilities.
• Professional appearance and ability to handle multiple customers and priorities.
• Ability to execute corporate initiatives and create world-class customer experiences.
• Physical ability to lift up to 50 lbs and stand for prolonged periods.
• Shifts include mornings, nights, weekends and holidays.

Responsibilities

• Ensure that operational policies and procedures are carried out at the store level and customer satisfaction standards are met within the department.
• Participate in front-end staffing and training to ensure competent associates are hired to service customers; communicate issues to operations management.
• Provide regular coaching and feedback to associates regarding customer satisfaction and sales presentation.
• Oversee execution of ad sets and visual merchandising standards within the department.
• Lead freight flow and merchandise processing, including cycle counts and inventory control and loss prevention practices.
• Ensure store office functions (cash handling, deposits, etc.) are completed accurately and timely.
• Participate in open and close procedures.
• Support front-end staff by ringing transactions.
• Support store operations by maintaining loss prevention awareness and assisting for inventory.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Loss prevention

Merchandising

Microsoft Office

Education

High school diploma or equivalent

Job description

RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER)

Job Category: Retail Stores

Requisition Number: RETAI003701

• Posted : September 4, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Brooklyn
Brooklyn, NY 11232, USA

Description

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values.

We are currently seeking a self-motivated, results-oriented RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER). It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!

• Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
• Participate in front-end staffing and training activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
• Provide regular coaching and feedback to associates in regard to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
• Oversee the execution of ad set and visual merchandising standards within the department
• Leadall freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
• Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
• Participate in open and close procedures
• Support front-end staff by ringing transactions
• Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
• Perform other duties and tasks as assigned

EDUCATION & EXPERIENCE:

• High school diploma or equivalent required with proficiency in Microsoft Office
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising
• Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role
• Professional appearance and demeanor with the ability to handle multiple customers and priorities at once
• Ability to execute corporate initiatives and drive world-class customer experiences
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Medical, Dental and Vision Benefits Coveragefor Regular Full-Time Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with Company Match

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.