Front-End Retail Leader: Customer Experience & Operations

Micro Center, Inc.; Tustin (CA); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Employee discount

Tuition reimbursement

Paid Time Off

401K with company match

Job summary

Micro Center in Tustin, CA is seeking a Retail Customer Service Leader (Front End Leader) to raise customer service standards and oversee front-end operations in a high-volume store.

The position requires 2+ years in a big-box retail environment with direct accountability for customer service targets, proficiency in Microsoft Office, and a professional appearance to lead staff, cash handling and merchandising.

Qualifications

• High school diploma or equivalent and proficiency in Microsoft Office.
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising.
• Two or more years in a big-box retail environment with direct accountability for customer service targets.
• Professional appearance and demeanor with the ability to handle multiple customers and priorities.

Responsibilities

• Ensure policies are carried out at store level and customer satisfaction standards are met.
• Coach and provide feedback to associates on customer satisfaction and sales presentation.
• Oversee ad set and visual merchandising standards within the department.
• Lead freight flow and merchandise processing, including cycle counts and asset tracking.
• Manage store office functions such as cash handling and deposits.
• Participate in open and close procedures.
• Support front end staff by ringing transactions.
• Assist operations by maintaining loss prevention awareness and preparing for inventory.
• Perform other duties as assigned.

Skills

Customer service

Leadership

Sales presentation

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Micro Center in Tustin, CA is seeking a Retail Customer Service Leader (Front End Leader) to raise customer service standards and oversee front-end operations in a high-volume store.

The position requires 2+ years in a big-box retail environment with direct accountability for customer service targets, proficiency in Microsoft Office, and a professional appearance to lead staff, cash handling and merchandising.