Front-End Retail Supervisor — Lead Customer Experience

Micro Center, Inc.; Marietta (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

401K Plan with Company Match

Employee Discount

Tuition Reimbursement & Education Dis

Paid Time Off for Regular Associates

Job summary

Micro Center is seeking a Retail Customer Service Supervisor (Front End Supervisor) to lead the store's front-end team and drive exceptional customer experiences. This role emphasizes coaching, scheduling, and ensuring adherence to service standards across checkout and service areas.

The position requires two or more years in a big-box retail environment with cash handling, inventory control, and merchandising responsibilities.

Qualifications

• High school diploma or equivalent required with proficiency in Microsoft Office.
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising.
• Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role.
• Professional appearance and demeanor with the ability to handle multiple customers and priorities at once.
• Ability to execute corporate initiatives and drive world-class customer experiences.
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time.

Responsibilities

• Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
• Participate in front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
• Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
• Oversee the execution of ad set and visual merchandising standards within the department
• Leadall freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
• Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
• Participate in open and close procedures
• Serve as floor leader or manager-in-charge during absence of store managers
• Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
• Partner with senior management and/or Regional HR Manager when needed to ensure human resource issues are handled in accordance with guidelines
• Perform other duties and tasks as assigned

Skills

Customer service

Retail operations

Cash handling

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Micro Center is seeking a Retail Customer Service Supervisor (Front End Supervisor) to lead the store's front-end team and drive exceptional customer experiences. This role emphasizes coaching, scheduling, and ensuring adherence to service standards across checkout and service areas.

The position requires two or more years in a big-box retail environment with cash handling, inventory control, and merchandising responsibilities.