Front End Leader - Customer Service & Store Ops

Food Lion; Mebane (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Food Lion in Mebane, NC seeks a dedicated Front End Supervisor to oversee Service Center, Self-Checkout and To-Go operations. You will hire, train and develop front-end associates while ensuring service standards and safety compliance.

Responsibilities include scheduling, budget support and KPI achievement, maintaining equipment, and delivering fast, friendly customer service to create an outstanding shopping experience for our customers.

Qualifications

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising.
• Excellent interpersonal, organizational, communication and customer service skills.
• Problem solving, decision making and conflict resolution abilities.
• Willingness to learn multiple tasks and technical requirements.
• Able to meet age requirements and physical requirements.
• Accredited as Certified Food Safety Manager or willing to obtain within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise duties of department associates; provide performance feedback and appraisals.
• Provide leadership to promote a culture aligned with our Brand, Strategy and Culture.
• Support achievement of budgets, KPIs, and store financials.
• Deliver fast, friendly customer service and a positive shopping experience.
• Control store expenses through proper ordering and asset care.
• Ensure Front End schedules are written to provide exceptional service.
• Maintain Front End registers and equipment and service call process.
• Monitor shrink and coach on loss prevention.

Skills

Leadership

Team management

Customer service

Store operations

Food safety knowledge

Education

High school diploma

Job description

Food Lion in Mebane, NC seeks a dedicated Front End Supervisor to oversee Service Center, Self-Checkout and To-Go operations. You will hire, train and develop front-end associates while ensuring service standards and safety compliance.

Responsibilities include scheduling, budget support and KPI achievement, maintaining equipment, and delivering fast, friendly customer service to create an outstanding shopping experience for our customers.