Front End Leader: Customer Service & Store Operations

Food Lion; Washington (NC); On-site; USD 52,000 - 72,000; Full time

Job summary

Food Lion in Washington, NC is seeking a Store Front End Manager to support management of store operations and drive sales goals. You will lead the front-end team, ensure excellent customer service, and maintain efficient service across Service Center, Self-Checkout, and To-Go if applicable.

The role emphasizes developing associates, managing budgets, and enforcing safety and food safety standards within a dynamic retail environment.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and making decisions.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance of department staff and conduct performance appraisals.
• Provide leadership to promote a culture reflecting Brand, Strategy and Culture.
• Support achievement of budgeted financials, operating results and KPIs.
• Maintain positive customer service and experiences in-store.

Skills

Team leadership

Store operations knowledge

Customer service

Decision making

Communication

Problem solving

Education

High school diploma or equivalent

Retail management coursework

Job description

Food Lion in Washington, NC is seeking a Store Front End Manager to support management of store operations and drive sales goals. You will lead the front-end team, ensure excellent customer service, and maintain efficient service across Service Center, Self-Checkout, and To-Go if applicable.

The role emphasizes developing associates, managing budgets, and enforcing safety and food safety standards within a dynamic retail environment.