Front End Leader & Customer Experience Manager

Brookshire Grocery Company; Brownwood (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical/Dental/Vision

PTO (Paid Time Off)

401(k) match

Employee discounts

Scholarships and education support

Outdoor recreation area access

Job summary

Brookshire Grocery Company seeks a front end and store office manager to lead operations and staff, ensuring excellent customer service and policy compliance. You will train partners, supervise scheduling, and monitor cash handling while upholding safety and quality standards.

The role requires strong leadership, communication, and experience with AML, licensing, and store procedures. Based in a retail environment with shifts including nights and weekends.

Qualifications

• Candidates should have strong leadership and supervisory skills.
• Excellent communication and training abilities.
• Ability to ensure compliance with policies and AML regulations.

Responsibilities

• Manage front end and store office operations and staff.
• Oversee training of front end partners and conduct performance reviews.
• Ensure compliance with AML, lottery, and Western Union policies.
• Maintain cash handling accuracy and customer service standards.
• Open/close store and supervise daily office audits.

Education

Associates Degree in related field

Tools

Microsoft Office

Job description

Brookshire Grocery Company seeks a front end and store office manager to lead operations and staff, ensuring excellent customer service and policy compliance. You will train partners, supervise scheduling, and monitor cash handling while upholding safety and quality standards.

The role requires strong leadership, communication, and experience with AML, licensing, and store procedures. Based in a retail environment with shifts including nights and weekends.