Front End Leader: Customer Experience & Operations

Brookshire Grocery Company; Groesbeck (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical vision dental and prescription

Paid time off

401(k) plan with company contributions

Employee discounts

Scholarships and educational support

Outdoor recreation area access

Job summary

Brookshire Grocery Company in Tyler, Texas, seeks a Front End Manager to lead store office operations and front-end staff, ensuring excellent customer service and adherence to company policies. You will train partners, supervise cash handling, and oversee compliance with AML, lottery, and Western Union transactions while maintaining a safe, presentable store.

Qualifications include associate degree and 2+ years related experience, HIPAA and AML certifications, and ability to work varied shifts.

Qualifications

• Associates Degree in related field and 2+ years of related experience or equivalent.
• HIPAA, AML and local compliance certifications required within 2 weeks.
• Ability to train staff, supervise front-end operations and maintain accuracy.

Responsibilities

• Interview, hire, train, and develop front-end partners.
• Direct work, evaluate performance, and provide feedback.
• Ensure front-end policies, cash handling and scanner procedures.
• Oversee AML, lottery and Western Union transactions compliance.
• Maintain clean, safe store environment and staffing levels.

Skills

Checkout policies

Staff leadership

Communication

Cash handling

Training delivery

Customer service

Safety procedures

Microsoft Office

Education

Associates Degree in related field

HIPAA certification

AML certification

TABC/LACT/AATC/ABLE certification

Manager Food Safety certification

Tools

Microsoft Office

Job description

Brookshire Grocery Company in Tyler, Texas, seeks a Front End Manager to lead store office operations and front-end staff, ensuring excellent customer service and adherence to company policies. You will train partners, supervise cash handling, and oversee compliance with AML, lottery, and Western Union transactions while maintaining a safe, presentable store.

Qualifications include associate degree and 2+ years related experience, HIPAA and AML certifications, and ability to work varied shifts.