Front End Leader & Customer Experience Driver

fivebelow; Jonesboro (AR); On-site; USD 18,000 - 23,000; Part time

Job summary

Five Below is seeking a Support Lead in Jonesboro, AR to join our store leadership team. You will assist the Store Manager and Customer Service Manager, supervise front-end leads and associates, and ensure we wow the customer through smooth operations, cash handling, and clean, safe store conditions.

Responsibilities include driving sales, achieving CSAT goals, leading front-end operations, training staff on customer service, and ensuring fast, friendly checkout while maintaining store

Qualifications

• High School graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Creative thinking and problem solving.
• Ability to remain composed under pressure.

Responsibilities

• Ensures all associates and managers are wow-ing the customer through personal contact.
• Responsible for achieving CSAT score goals.
• Lead Front End Operations and training staff on customer service.
• Ensure fast, friendly checkout and store cleanliness.
• Assist in payroll processes and store procedures.
• Drive sales and control expenses.

Skills

Customer service

Leadership

Multi-tasking

Communication

Creativity

Pressure management

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Support Lead in Jonesboro, AR to join our store leadership team. You will assist the Store Manager and Customer Service Manager, supervise front-end leads and associates, and ensure we wow the customer through smooth operations, cash handling, and clean, safe store conditions.

Responsibilities include driving sales, achieving CSAT goals, leading front-end operations, training staff on customer service, and ensuring fast, friendly checkout while maintaining store