Interim Front-End Leader – Drive Sales & Wow Customers

Five Below Inc; New York (NY); On-site; USD 20,000 - 28,000; Full time

Job summary

Five Below is seeking a Support Lead in New York to assist with direction of front-end teams and store operations under the Store Manager and Customer Service Manager. You will drive customer satisfaction and sales while modeling leadership and managing cashiering, cleanliness, and safety.

You will lead by example during your shifts, deliver key performance indicators, and ensure standards of environmental neatness and customer experience across the store.

Qualifications

• High School diploma or equivalent; college experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay calm under pressure.

Responsibilities

• Ensures all associates and managers are Wowing the Customer through personal contact with customers.
• Responsible for achieving CSAT score goals provided by the District Manager.
• Responsible for leading Front End Operations.
• Training the staff on the High Fives of Customer Service.
• Ensures that each guest has a fast, friendly, checkout.
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times.

Skills

Customer Service

Organization

Productivity

Multi-tasking

Follows Direction

Professionalism

Trainer/Developer/Motivator

Communication

Sales Driver/Goal Oriented

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Support Lead in New York to assist with direction of front-end teams and store operations under the Store Manager and Customer Service Manager. You will drive customer satisfaction and sales while modeling leadership and managing cashiering, cleanliness, and safety.

You will lead by example during your shifts, deliver key performance indicators, and ensure standards of environmental neatness and customer experience across the store.