Front End Leader: Customer Experience & Cash Ops

Rural King; Cullman (AL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off and holidays

401(k) with company match

Associate discounts

Training and development

Job summary

Rural King is seeking a Front End Department Lead to oversee front-end operations and support cashiers, ensuring a positive customer experience. The role includes leading and training front-end teams, managing cash handling, and educating staff on programs like loyalty and RK Visa.

The position requires strong leadership, communication, and problem-solving skills, with the ability to work a 40-hour week including evenings, weekends, and holidays. A path to growth within Rural King is emphasized.

Qualifications

• 3+ years of retail cashier, front-end, or supervisory experience.
• Strong cash-handling, math, organizational, and attention-to-detail skills.
• Strong leadership, communication, customer service, and problem-solving skills.
• Ability to use POS systems, Microsoft Office, and other retail technology.
• Ability to work a 40-hour week with varied days, evenings, nights, weekends, and holidays.

Responsibilities

• Lead, train, and support front-end associates in daily operations.
• Oversee cashier and customer service desk transactions, including returns, exchanges, layaways, price disputes, and tax-exempt purchases.
• Manage cash handling, bank deposits, safe audits, layaway audits, and cash shortage research.
• Support registers as needed and educate associates on company programs, including loyalty, RK Visa, and RK Plus Protection Plan.
• Maintain front-end displays, supplies, popcorn, coffee stations, and other customer-facing areas.
• Follow loss-prevention procedures, including EAS deactivation and shrink awareness.
• Oversee BOPIS fulfillment, customer pickups, and weekly audits.
• Assist customers with load outs, product questions, phone calls, and other front-end needs.
• Coordinate with other departments to resolve customer needs and maintain efficient operations.
• Communicate policies and expectations clearly and participate in cross-training and required training.

Skills

Cash handling

Leadership

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

Rural King is seeking a Front End Department Lead to oversee front-end operations and support cashiers, ensuring a positive customer experience. The role includes leading and training front-end teams, managing cash handling, and educating staff on programs like loyalty and RK Visa.

The position requires strong leadership, communication, and problem-solving skills, with the ability to work a 40-hour week including evenings, weekends, and holidays. A path to growth within Rural King is emphasized.