Front End Leader - Customer Experience

The TJX Companies, Inc.; Madison (MS); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health insurance

Job summary

The TJX Companies, Inc. in Madison, MS is seeking a front-end supervisor to lead Associates, promote exceptional customer experiences, and ensure smooth store operations.

You will train staff, coordinate front-end activities, and support loyalty programs while upholding company policies. Applicants should have 1 year of retail and at least 6 months of leadership experience, with strong merchandising, communication, and organizational skills.

Qualifications

• 1 year retail experience
• 6 months of leadership experience
• Strong merchandising knowledge
• Excellent communication and organization skills
• Ability to train Associates and mentor front-end staff
• Ability to adapt to schedule including nights and weekends

Responsibilities

• Promote excellent customer experience and loyalty programs
• Lead and supervise front-of-store Associates
• Ensure prompt, courteous service and store cleanliness
• Coordinate POS coverage and breaks for team
• Address customer concerns promptly and effectively
• Mentor Associates on front-end principles and customer personalization
• Ensure adherence to labor laws and store policies
• Support shrink reduction programs and safety initiatives
• Communicate priorities clearly to management and staff
• Provide feedback and recognition to team

Skills

Merchandising

Multi-tasking

Communication

Organizational skills

Train others

Team player

Job description

The TJX Companies, Inc. in Madison, MS is seeking a front-end supervisor to lead Associates, promote exceptional customer experiences, and ensure smooth store operations.

You will train staff, coordinate front-end activities, and support loyalty programs while upholding company policies. Applicants should have 1 year of retail and at least 6 months of leadership experience, with strong merchandising, communication, and organizational skills.