Customer Experience Lead (Front End & Training)

The TJX Companies, Inc.; High Point (NC); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Employee assistance program

Job summary

The TJX Companies, Inc. is seeking a front-of-store supervisor responsible for ensuring an outstanding customer experience.

You will lead a team of Associates, train staff on front-end principles and loyalty programs, and manage POS coverage and breaks to maintain smooth operations. Ideal candidates will have at least 1 year of retail experience with 6 months of leadership, strong merchandising sense, and the ability to train others while adapting to shift changes, including nights and weekends.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong merchandising knowledge.
• Flexible schedule including nights and weekends.
• Strong communication and organizational skills.
• Able to train others.

Responsibilities

• Promote an excellent customer experience and lead by example at the front of the store.
• Train and mentor Associates on front-end principles and loyalty programs.
• Assign registers, manage POS coverage, and coordinate breaks.
• Address customer concerns promptly to ensure a positive experience.
• Ensure tasks are executed according to store plan and priorities.
• Communicate priorities clearly to management and staff.

Skills

Customer service

Team leadership

Communication skills

Merchandising techniques

Multi-tasking

Attention to detail

Flexibility (nights & weekends)

Training others

Tools

POS systems

Job description

The TJX Companies, Inc. is seeking a front-of-store supervisor responsible for ensuring an outstanding customer experience.

You will lead a team of Associates, train staff on front-end principles and loyalty programs, and manage POS coverage and breaks to maintain smooth operations. Ideal candidates will have at least 1 year of retail experience with 6 months of leadership, strong merchandising sense, and the ability to train others while adapting to shift changes, including nights and weekends.