Front End Lead — Sales & Service Champion

Total Wine & More; United States; On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Generous store discounts

Health care plans

401(k)

HSA

FSA

Disability & life insurance

Paid parental leave

Pet insurance

College tuition assistance

Career development & product training

Consumer classes

Job summary

Total Wine & More is seeking a Supervisor to support store operations, lead service teams, and foster a sales-driven, customer-focused environment. You will help train staff, ensure compliance with alcohol sale laws, and maintain safety and store standards.

This role emphasizes leadership in a retail setting with a flexible schedule, including evenings and weekends, to meet business needs.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with the point-of-sale systems and inventory management software.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs)
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
• Maintain store safety and cleanliness standards across the store
• Perform other duties as assigned

Skills

Supervisory experience

Customer service

Problem resolution

POS systems

Inventory software

Flexible schedule

Education

High School Diploma

Tools

POS software

Inventory management software

Job description

Total Wine & More is seeking a Supervisor to support store operations, lead service teams, and foster a sales-driven, customer-focused environment. You will help train staff, ensure compliance with alcohol sale laws, and maintain safety and store standards.

This role emphasizes leadership in a retail setting with a flexible schedule, including evenings and weekends, to meet business needs.