Front End Lead: Member Experience & Team Coach

BJ's Wholesale Club, Inc.; Lebanon (NH); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s memberships

Generous paid time off

Health benefits options

401(k) with company match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club in the United States (Lebanon, NH) seeks a Front End Lead to supervise the front line in the absence of the Front End Manager and to coach team members for excellent member service. The FEL ensures that membership programs run smoothly and that orders are processed efficiently while maintaining a positive member experience.

Responsibilities include driving membership metrics, leading training, and ensuring adherence to club standards.

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.

Responsibilities

• Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline team members.
• Performs front end responsibilities including closing through POS and handling member escalated service issues.
• Loads shopping carts and manages self-checkout lanes as needed.

Skills

Leadership experience

Membership/sales knowledge

Cashier experience

Job description

BJ’s Wholesale Club in the United States (Lebanon, NH) seeks a Front End Lead to supervise the front line in the absence of the Front End Manager and to coach team members for excellent member service. The FEL ensures that membership programs run smoothly and that orders are processed efficiently while maintaining a positive member experience.

Responsibilities include driving membership metrics, leading training, and ensuring adherence to club standards.