Front End Lead: Member Experience & Team Coach

BJ's Wholesale Club, Inc.; New Castle (DE); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible health benefits

401(k) match

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in Delaware seeks a Front End Lead to supervise front-line operations in the absence of the Front End Manager and to coach team members for exceptional member service. You will ensure timely processing of membership orders and uphold club standards across front-end operations.

The role emphasizes leadership, accountability, and driving membership experiences through coaching and performance metrics.

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.

Responsibilities

• Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position.

Skills

Leadership

Customer service

Cashier experience

Job description

BJ’s Wholesale Club in Delaware seeks a Front End Lead to supervise front-line operations in the absence of the Front End Manager and to coach team members for exceptional member service. You will ensure timely processing of membership orders and uphold club standards across front-end operations.

The role emphasizes leadership, accountability, and driving membership experiences through coaching and performance metrics.