Front End Lead: Elevate Member Experience & Performance

BJ's Wholesale Club, Inc.; Town of Henrietta (NY); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Weekly pay

Free memberships

Paid time off

Health benefits

401(k) plan

Employee stock purchase plan

Job summary

BJ's Wholesale Club is seeking a Front End Lead to supervise frontline team members in the absence of the Front End Manager. You will coach, teach and develop staff to deliver exceptional member service and execute membership programs and initiatives on the sales floor.

The role focuses on staffing, training, and monitoring operations to ensure timely, positive member experiences and adherence to company standards.

Qualifications

• Retail front-end experience preferred.
• Strong customer service mindset.
• Leadership or coaching experience a plus.

Responsibilities

• Oversee frontline team in absence of the Front End Manager.
• Coach and develop members to deliver exceptional member service.
• Monitor and coach for membership programs and order processing.

Job description

BJ's Wholesale Club is seeking a Front End Lead to supervise frontline team members in the absence of the Front End Manager. You will coach, teach and develop staff to deliver exceptional member service and execute membership programs and initiatives on the sales floor.

The role focuses on staffing, training, and monitoring operations to ensure timely, positive member experiences and adherence to company standards.