Front End Lead — Member Experience & Ops Coach

BJ's Wholesale Club, Inc.; City of Rochester (NY); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Membership

Generous Paid Time Off

Health Benefits Eligibility

401(k) with company match

Job summary

BJ's Wholesale Club in Rochester is seeking a Front End Lead to oversee the frontline in the absence of the Front End Manager. You will coach, teach and develop all frontline team members to ensure excellent member service and to execute membership programs and initiatives as well as front line operations.

The FEL is responsible for monitoring, driving and coaching for desired membership goals and results, ensuring that all membership products are offered and member orders are processed

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members.

Skills

Leadership

Sales knowledge

Cashier experience

Math skills

Job description

BJ's Wholesale Club in Rochester is seeking a Front End Lead to oversee the frontline in the absence of the Front End Manager. You will coach, teach and develop all frontline team members to ensure excellent member service and to execute membership programs and initiatives as well as front line operations.

The FEL is responsible for monitoring, driving and coaching for desired membership goals and results, ensuring that all membership products are offered and member orders are processed