Front End Lead: Member Experience & Operations

BJ's Wholesale Club, Inc.; Roanoke (VA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Free memberships

Generous PTO

Health benefits

Company 401(k) match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club in the United States seeks a Front End Lead to supervise the front line in the absence of the Front End Manager and to coach and develop frontline team members for excellent member service.

The FEL will monitor membership initiatives, ensure timely processing of member orders, and drive performance using data-driven coaching and clear communication to build a high-performing front-end team.

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics.
• Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.

Skills

Leadership

Membership knowledge

Cashier experience

Math skills

Job description

BJ’s Wholesale Club in the United States seeks a Front End Lead to supervise the front line in the absence of the Front End Manager and to coach and develop frontline team members for excellent member service.

The FEL will monitor membership initiatives, ensure timely processing of member orders, and drive performance using data-driven coaching and clear communication to build a high-performing front-end team.