Front End Lead: Empowered Member Experience Leader

BJ's Wholesale Club, Inc.; Chesterfield (MO); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Free memberships

Paid time off

Health benefits

401(k)

Employee stock purchase plan

Job summary

BJ’s Wholesale Club in the United States seeks a Front End Lead to oversee frontline operations in the absence of the Front End Manager. You will coach and develop team members to deliver exceptional member service, drive membership metrics, and ensure smooth front-end operations, including cashiers, membership desk, and self-checkout.

The role emphasizes accountability, adherence to standards, and daily engagement with members to meet service goals.

Qualifications

• Prior leadership experience preferred.
• Experience in retail or front-end operations desired.
• Strong customer service and communication skills.
• Ability to coach and develop frontline team members.

Responsibilities

• Oversee front line in the absence of Front End Manager.
• Coach and develop frontline team members for service goals.
• Drive membership metrics and member experience initiatives.
• Ensure accurate cash handling, POS operation, and sign/kiosk upkeep.
• Maintain club standards and assist during busy periods.

Skills

Leadership

Customer service

Team coaching

Job description

BJ’s Wholesale Club in the United States seeks a Front End Lead to oversee frontline operations in the absence of the Front End Manager. You will coach and develop team members to deliver exceptional member service, drive membership metrics, and ensure smooth front-end operations, including cashiers, membership desk, and self-checkout.

The role emphasizes accountability, adherence to standards, and daily engagement with members to meet service goals.