Front End Team Lead — Member Experience

BJ's Wholesale Club; Deer Park (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club is seeking a Front End Lead to supervise the front line in the absence of the Front End Manager and to coach and develop frontline team members for outstanding member service.

You will drive membership metrics and member engagement while ensuring smooth front-end operations and adherence to policies. This role emphasizes teamwork, reliability, and delivering a positive member experience on a daily basis.

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics.
• Utilizes MyWork to manage workflow, track, and monitor daily club operations.
• Maintains all club policies and procedures.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Leadership experience

Membership knowledge

Cashier experience

Basic math skills

Job description

BJ’s Wholesale Club is seeking a Front End Lead to supervise the front line in the absence of the Front End Manager and to coach and develop frontline team members for outstanding member service.

You will drive membership metrics and member engagement while ensuring smooth front-end operations and adherence to policies. This role emphasizes teamwork, reliability, and delivering a positive member experience on a daily basis.