Front End Lead & Guest Experience Manager

The Press Club Grill

Los Angeles (CA)

On-site

USD 30,000 - 36,000

Full time

14 days+

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Benefits offered by this job

Meal discounts

401k with match

Paid vacation

Health benefits

Bonuses and rewards

Career growth opportunities

Job summary

Erewhon Market is hiring a front-end lead in Los Angeles to deliver outstanding customer service and lead store operations. The role emphasizes greeting customers, handling inquiries, and resolving complaints while modeling excellence in daily store routines.

The ideal candidate brings 1+ years of leadership in grocery retail or customer service, with English/Spanish bilingual abilities preferred. Competitive hourly pay, plus generous benefits and career growth opportunities, await the right

Qualifications

Minimum 1+ years of experience as a Lead in Grocery Retail or Customer Service.
Bilingual English/Spanish preferable, but not required.

Responsibilities

Greet and assist customers, respond to inquiries and complaints, and lead by example.
Oversee opening/closing procedures, audits, and daily schedule setup.
Manage cash handling, balancing, and secure draw/cash registers.
Stay updated on holiday needs and market trends in Healthy/Grocery sectors.
Drive membership sales and promotions, and support charity drives.
Educate customers on Erewhon mission and standards of excellence.
Assist Front End Manager with scheduling and time-off requests.
Enforce policies in the absence of the Front End Manager.
Support MODs with customer concerns and coach team members as needed.