Catering Administrative Assistant

SupportFinity™; Los Angeles (CA); On-site; USD 65,904,000 - 71,635,000; Full time

Benefits offered by this job

50% off meals

20% off purchases

Bonuses and sales rewards

Career growth opportunities

401k with 4% match and health benefits

Paid vacation

Job summary

Erewhon Market is seeking an Administrative Support professional in Los Angeles to manage high-volume calls and inquiries, support catering scheduling, and maintain client databases with meticulous attention to detail. You will prepare invoices and proposals, support cross-functional teams, and contribute to delivering exceptional client experiences in a fast-paced environment.

The role emphasizes menu knowledge, order management, and proactive problem-solving, with opportunities for growth

Qualifications

• Proven experience in catering, hospitality, or client services.
• Strong communication and relationship-building abilities.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Manage a high volume of calls, emails, and inquiries with professionalism.
• Support scheduling, outreach, and catering administrative systems.
• Maintain databases and client information with precision.
• Prepare invoices, quotes, and proposals accurately and on time.
• Coordinate catering orders end-to-end and ensure timely execution.

Skills

Communication skills

Organizational skills

Customer service

Attention to detail

CRM software

Microsoft Office

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office (Word, Excel, Outlook)

Job description

Los Angeles, CA

$23 ‒ $25 Hourly

Corporate

Corporate

J oin the movement! Erewhon market is trailblazing in the health and wellness industry, and we’re rapidly expanding! Our culture comes from unstoppable leaders, inspiring staff, and the best food and wellness products on the planet. 10+ locations and growing.

What We Offer

• $23 - $25 / hour (based on experience)
• 50% off organic meals daily
• 20% off in-store purchases
• Bonuses and sales rewards (for some departments)
• HUGE opportunities for career growth
• 401k with 4% match, Paid Vacation, Health Benefits and much more…

What You Will Do

Administrative Support

• Manage a high volume of calls, emails, and inquiries with professionalism and accuracy.
• Support scheduling, assist with new business outreach, and oversee catering administrative systems.
• Maintain detailed databases, records, and client information with extreme attention to detail.
• Prepare invoices, quotes, and proposals accurately and on time.
• Demonstrate strong operational literacy to support seamless execution.

Client Relationships & Communication

• Build and nurture strong, lasting client relationships grounded in trust and consistency.
• Serve as the primary point of contact for catering clients, anticipating needs before they arise.
• Collaborate closely with internal teams to ensure flawless execution of client expectations.
• Stay proactive — identify potential issues early and offer creative, effective solutions.

Customer Service

• Deliver exceptional client experiences in a fast-paced, high-volume environment.
• Stay calm, composed, and focused under pressure.
• Maintain Erewhon’s elevated service standards while balancing multiple priorities.
• Represent Erewhon’s values of quality, care, and wellness in every interaction.

Menu & Product Knowledge

• Maintain a deep understanding of Erewhon’s catering menus and seasonal offerings.
• Confidently guide clients through menu selections and dietary considerations.
• Embody Erewhon’s commitment to organic, sustainable, and nutrient-dense food.

Order Management & Operational Execution

• Coordinate catering orders from initial inquiry through completion.
• Manage multiple systems simultaneously while ensuring accuracy and timeliness.
• Understand the operational flow between departments to support seamless execution.
• Confirm final order details and conduct post-event follow-ups to ensure complete client satisfaction.

What You Will Bring

• Proven experience in catering, hospitality, or client services.
• Extreme attention to detail and the ability to stay organized and calm in a fast-moving environment.
• Strong communication and relationship-building skills.
• A proactive mindset — you anticipate needs and solve problems before they arise.
• Ability to manage multiple systems and priorities with precision.
• Quick learner who adapts easily to new processes, tools, and expectations.
• Genuine interest in growth within a collaborative, high-performance team.
• Open to feedback and critique, viewing it as an essential part of refinement and success.
• Takes direction with ease and applies it with consistency and follow-through.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and catering or CRM software.
• Familiarity with organic food and sustainability practices preferred.
• Experience with Canva or design-based software is a plus.
• High school diploma or equivalent required.

Erewhon has many opportunities for career development and growth as we expand across Southern California with ten current stores ( Beverly Hills, Calabasas, Culver City, Grove, Manhattan Beach, Pasadena, Santa Monica, Silver Lake, Studio City, and Venice).

Erewhon Market is an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance.

By applying, you agree to Erewhon's Notice of Collection policy and all its terms and conditions: https://www.erewhonmarket.com/notice_at_collection_applicant/

About the company

Erewhon