Front End Lead: Elevate Member Experience & Team Coaching

BJ's Wholesale Club, Inc.; City of Auburn (NY); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s memberships

Paid time off

Health benefits

401(k) retirement

Job summary

BJ’s Wholesale Club is hiring for a Front End Lead to oversee frontline teams in the absence of the Front End Manager and to drive member service excellence. You will coach staff, manage membership programs and ensure efficient front-end operations to deliver great member experiences.

The role emphasizes leadership, training, and adherence to GOLD Member Standards while maintaining a positive, inclusive work environment. Competitive benefits and weekly pay are highlighted in the posting.

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervise the front line in the absence of the Front End Manager.
• Drive membership metrics and member experience programs.
• Train, coach and develop frontline Team Members.
• Ensure a safe, compliant and high-quality customer service environment.

Skills

Leadership experience

Membership/sales knowledge

Cashier experience

Math skills

Job description

BJ’s Wholesale Club is hiring for a Front End Lead to oversee frontline teams in the absence of the Front End Manager and to drive member service excellence. You will coach staff, manage membership programs and ensure efficient front-end operations to deliver great member experiences.

The role emphasizes leadership, training, and adherence to GOLD Member Standards while maintaining a positive, inclusive work environment. Competitive benefits and weekly pay are highlighted in the posting.