Front End Lead: Champion Member Experience & Team Growth

BJ's Wholesale Club, Inc.; Fairfax (VA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible health benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club is seeking a Front End Lead to supervise the front line in the absence of the Front End Manager and to coach team members to deliver exceptional member service. The role focuses on maintaining GOLD standards, coaching for improvement, and ensuring smooth front-end operations across checkout, membership desks, and self-checkout areas.

The position emphasizes leadership, training, and adherence to club policies, with pay transparency and a broad benefits package highlighted in

Qualifications

• Leadership experience preferred.
• Membership or sales knowledge experience preferred.
• Cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position.

Skills

Leadership

Membership knowledge

Cashier experience

Basic math

Job description

BJ’s Wholesale Club is seeking a Front End Lead to supervise the front line in the absence of the Front End Manager and to coach team members to deliver exceptional member service. The role focuses on maintaining GOLD standards, coaching for improvement, and ensuring smooth front-end operations across checkout, membership desks, and self-checkout areas.

The position emphasizes leadership, training, and adherence to club policies, with pay transparency and a broad benefits package highlighted in