Front End Lead - Member Experience & Team Coach

BJ's Wholesale Club; Fairfax (VA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible and Affordable Health Benefts

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in the United States is seeking a Front End Lead to supervise the frontline team in the absence of the Front End Manager while delivering excellent member service.

You will coach and develop team members, drive membership initiatives, and ensure smooth front-end operations, cash handling, and adherence to club standards. The role offers weekly pay, comprehensive benefits, and opportunities for growth.

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members.
• Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues.

Skills

Leadership experience

Membership knowledge

Cashier experience

Basic math skills

Job description

BJ’s Wholesale Club in the United States is seeking a Front End Lead to supervise the frontline team in the absence of the Front End Manager while delivering excellent member service.

You will coach and develop team members, drive membership initiatives, and ensure smooth front-end operations, cash handling, and adherence to club standards. The role offers weekly pay, comprehensive benefits, and opportunities for growth.