Front End Lead: Elevate Member Experience

BJ's Wholesale Club; City of Rochester (NY); On-site; USD 27,000 - 34,000; Full time

Job summary

BJ’s Wholesale Club in Rochester, NY is seeking a Front End Lead to supervise the front line in the absence of the Front End Manager and drive member experience. The role emphasizes coaching, achieving membership goals, and maintaining efficient checkout operations across the front end.

The position requires leadership experience, knowledge of membership programs, cashier experience, and basic math skills along with strong customer service focus.

Qualifications

• Leadership experience preferred.
• Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line in the absence of the Front End Manager and ensures member service.
• Models and provides excellent Member service, coaching and development for frontline team members.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Manages front end operations, cash handling and Member transactions as needed.
• Ensures accurate inventory counts and smooth operation of checkout lanes and shopping carts.
• Interfaces with team members to uphold club policies and performance standards.
• Maintains a clean, safe, and friendly environment for Members and team members.
• Utilizes MyWork to manage workflow and daily club operations.
• Performs other duties as assigned, including assisting in other departments.

Skills

Leadership

Membership knowledge

Cashier experience

Basic math

Tools

POS system

MyWork

Job description

BJ’s Wholesale Club in Rochester, NY is seeking a Front End Lead to supervise the front line in the absence of the Front End Manager and drive member experience. The role emphasizes coaching, achieving membership goals, and maintaining efficient checkout operations across the front end.

The position requires leadership experience, knowledge of membership programs, cashier experience, and basic math skills along with strong customer service focus.